If you are buying a Christmas present we can extend the 14 day refund policy. You need to request through our contact form on the day of purchase.
We offer a 14 day refund or exchange.
We want you to be really happy with your purchase, so if it s not suitable we are happy to refund or exchange your item, providing it is in perfect condition with original labels and within 14 days of receipt. If this is the case please e mail us on email@example.com with your order number, e mail address, name and reason for returning your purchase. We will then send you a returns number and if you could send the item back with the number inside the parcel with the original receipt. The items must be unworn and in perfect condition with original tags otherwise we will not be able issue the refund. We recommend sending the parcel recorded delivery to make sure they get to us. You will be refunded as soon as we receive the item and check the condition, if everything is fine we will send you an e mail and refund your the card the item was purchased on. If it is an exchange you are after providing we have the item in stock we will send it out to you and if we do not have the item we will issue a refund.
3 months faulty good warrantee
If you find a fault with any item purchased please let us know within 3 months of receipt by e mail firstname.lastname@example.org. Then you will need to return the item via recorded delivery. We will then inspect the item and provided the fault of the manufacturer and not caused by errors in washing or fair wear & tear we will replace or refund or exchange the item if you prefer. (in the event as to any doubt as to liability for the fault, we will refer the item to the supplier for their assessment)
Unfortunately this does not apply to sale items.
If you change your mind and send us an e mail straight away if we haven t sent your item out we will refund you straight away and send you an e mail. If we have already shipped your item you will need to send it back and we will issue an e mail but we will not be able to refund your shipping costs.
Hip Little People
3 Jubilee Road